Shipping policy
Domestic Shipping (Australia)
- Standard Shipping: $10
- Express Shipping: $15
- Free Express Shipping for orders over $250
**Excludes wholesale orders these are shipped at a flat rate.
All orders are dispatched within 3 business days unless marked as a pre-order item.
Estimated Delivery Times
Australia Post Express
- Metro areas: 1–3 business days
- Regional areas: 2–5 business days
StarTrack Express
- Delivery timeframes vary by region. Tracking information will be provided once your order has been dispatched.
Shipping & Delivery
Once your order has been shipped, it becomes the responsibility of the shipping carrier.
REN. Haircare is not liable for lost, stolen, or damaged packages during transit.
We will provide tracking details with every order so you can follow your delivery.
If your package is lost in transit, please contact us by replying to your order confirmation email.
Pre-Order Information
If your order contains a pre-order item, the full order will be held and shipped once all items are available, unless otherwise specified.
Pre-order shipping timeframes are noted on each product page and may vary depending on production and arrival dates.
You will receive a dispatch confirmation email once your pre-order has been shipped.
International Shipping Policy
At REN., we’re proud to ship our products worldwide.
Processing Time
All international orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
Shipping Times
Estimated delivery times vary depending on your destination and customs processing.
- New Zealand: 5–10 business days
- United States & Canada: 7–14 business days
- United Kingdom & Europe: 7–15 business days
- Asia: 5–12 business days
- Rest of the World: 10–20 business days
Please note these are estimated delivery times and are not guaranteed.
Duties, Taxes & Customs
International orders may be subject to customs duties, import taxes, VAT or other fees imposed by your country’s customs authority. These charges are not included in your order total and are the responsibility of the customer. Customs requirements vary by country and may cause delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Tracking
All international orders include tracking. Once your order has been dispatched, you’ll receive an email containing your tracking information.
Delays
While we work with trusted shipping partners, occasional delays due to customs clearance, weather, carrier disruptions or peak periods can occur. We appreciate your patience in these circumstances.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. REN. cannot be held responsible for orders shipped to incorrectly entered addresses. If a parcel is returned to us, additional shipping charges will apply to resend the order.
Unclaimed & Returned Deliveries
If a parcel is not collected from the designated post office or collection point within the carrier’s specified timeframe, or is returned to REN. due to an unsuccessful delivery attempt, refused delivery, or an incorrect shipping address provided by the customer, the parcel will be returned to us.
Once received by REN., we can arrange for the order to be reshipped; however, additional shipping charges will apply.
If you choose not to have the parcel resent, a refund will be issued for the products only, less the original shipping costs and any return-to-sender fees charged by the shipping carrier, where applicable.
REN. is not responsible for parcels returned due to missed delivery attempts, failure to collect from a post office or collection point, refused deliveries, or incorrect shipping information provided at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at hello@renhaircare.com with your order number and any relevant photos (if applicable). We’ll work with the shipping carrier to resolve the issue as quickly as possible.
Questions?
If you have any questions about international shipping, please contact our team at hello@renhaircare.com. We’re always happy to help.
