Shipping policy

Domestic Shipping (Australia)

**Excludes wholesale orders these are shipped at a flat rate.

All orders are dispatched within 3 business days unless marked as a pre-order item.

Australia Post Express

StarTrack Express

Delivery timeframes vary by region. Tracking information will be provided once your order has been dispatched.

Once your order has been shipped, it becomes the responsibility of the shipping carrier.

REN. Haircare is not liable for lost, stolen, or damaged packages during transit.

We will provide tracking details with every order so you can follow your delivery.

If your package is lost in transit, please contact us by replying to your order confirmation email.

If your order contains a pre-order item, the full order will be held and shipped once all items are available, unless otherwise specified.

Pre-order shipping timeframes are noted on each product page and may vary depending on production and arrival dates.

You will receive a dispatch confirmation email once your pre-order has been shipped.